Cookies Policy

What cookies are and why they are used

Cookies are small text files or data records placed on your computer, tablet, mobile phone or another device when you visit a website. They allow a website to recognise a device, remember selected settings and support important functions. Similar technologies, such as pixels, tags, local storage and device identifiers, may work in a comparable way. This policy uses the word cookies to describe cookies and these related technologies unless a distinction is necessary.

Velobet Casino may use cookies to help its website operate correctly, provide a consistent experience and understand how visitors interact with its pages. Some cookies are necessary for basic website functions. Other cookies may be used only where permitted by applicable law and, where required, after you have provided your consent.

Cookies do not usually contain information such as your name or full contact details. However, a cookie may be linked with information that identifies you when it is combined with account, device or usage information. Velobet Casino treats information collected through cookies in accordance with its privacy practices and applicable privacy obligations.

Common purposes

• Keeping the website available and helping pages, forms and account features function as intended.
• Remembering settings, preferences and choices made during a visit or between visits.
• Supporting account security, fraud prevention, session management and the protection of the website.
• Understanding website performance, including which pages are visited and whether links or features work correctly.
• Improving content, navigation, accessibility and the general user experience.
• Supporting relevant communications or advertising activity where this is permitted and applicable consent has been obtained.

Types of cookies we may use

Strictly necessary cookies

Strictly necessary cookies support core website functions and cannot always be switched off through ordinary preference tools. They may be used to maintain a secure session, remember information needed to move between pages, process a request, protect forms, manage traffic or apply security controls. Without these cookies, parts of the website may not operate properly. These cookies are generally used because they are needed to provide a service you have requested or to support the secure operation of the website.

Preference and functionality cookies

Preference cookies remember choices such as language, region, display settings or other options selected by you. Functionality cookies help provide features that make the website more convenient to use. If you refuse or delete these cookies, the website may still be available, but you may need to repeat certain choices or some features may not work in the way intended.

Analytics and performance cookies

Analytics cookies help us understand how visitors use the website. They may collect information about pages viewed, links selected, time spent on a page, browser type, device type, approximate location and technical errors. This information is generally used in an aggregated or pseudonymised form to measure performance, identify problems and improve the website. Analytics information is not intended to provide gambling advice or determine whether a person should gamble.

Advertising and marketing cookies

Marketing cookies may be used to measure campaigns, limit repeated advertising, understand how visitors respond to communications or show content that may be more relevant to their interests. These cookies may be placed by Velobet Casino or by service providers acting on its behalf. They may also allow a service provider to recognise a browser across different websites or services. Marketing cookies are not essential to the basic operation of the website and may be controlled through the cookie preference tool, where available.

First-party and third-party cookies

First-party cookies are set by the website you are visiting. Third-party cookies are set by another service that provides functions such as security, analytics, embedded content, technical support or advertising measurement. Third-party providers may process information under their own privacy notices. Their use of information may be subject to terms and conditions that are separate from this policy.

Your cookie choices and browser controls

When you first visit the website, you may be shown a cookie notice or preference tool. This tool may allow you to accept optional cookies, reject optional cookies or choose categories individually. Your choices may be stored in a necessary cookie so that the website can remember your preference. If you change your mind, you may be able to reopen the preference tool using the cookie settings link or another control made available on the website.

You can also manage cookies through your browser or device settings. Most browsers allow you to view stored cookies, block new cookies, delete existing cookies or receive a warning before a cookie is placed. The method differs between browsers and devices, so you should check the relevant help or settings information for the browser you use.

• Blocking all cookies may prevent you from signing in, maintaining a secure session or using other account and website functions.
• Deleting cookies may remove saved preferences and require you to make those choices again.
• Changing browser settings on one device may not change settings on another device.
• Cookie controls may not remove information already collected by a third-party provider.
• Some browsers offer separate controls for cookies, local storage, tracking protection and similar technologies.

Where consent is required for optional cookies, refusing consent should not affect access to functions that do not depend on those cookies. However, limiting cookies can affect the way the website looks or operates. Strictly necessary cookies may continue to be used where they are needed to provide requested services, maintain security or meet other lawful requirements.

Cookie preferences are separate from responsible gambling settings, account controls and marketing communication preferences. Disabling cookies does not close an account, cancel an existing request or change any gambling limits or exclusions that you have selected. Those matters are managed through the relevant website controls or account processes.

Third parties, retention and policy updates

Velobet Casino may use selected service providers to support website hosting, security, analytics, customer services, payment-related functions, communications or campaign measurement. A provider may use cookies or similar technologies to deliver its service. Access to information should be limited to what is reasonably needed for the relevant purpose, subject to contractual, technical and legal safeguards where applicable.

The length of time a cookie remains on your device depends on whether it is a session cookie or a persistent cookie. Session cookies normally expire when you close your browser. Persistent cookies remain for a defined period or until they are deleted. The period may vary according to the purpose of the cookie, the service involved and applicable legal or operational requirements.

Information collected through cookies may be used together with other website or account information for legitimate operational purposes, security monitoring, compliance, service improvement and the purposes explained in the applicable Privacy Policy. Velobet Casino does not use cookies to remove your rights under applicable Australian privacy law. Depending on the circumstances, you may have rights to request access to or correction of personal information, or to raise a privacy concern.

Changes to this policy

This Cookies Policy may be updated when website features, technology, service providers or legal requirements change. The latest version will be made available on the website and will show the relevant effective date where appropriate. If a change materially affects how optional cookies are used, the website may provide an updated notice or request a new preference where required.

Questions and privacy requests

If you have a question about this Cookies Policy, your cookie choices or the handling of personal information, use the contact or privacy request process made available on the website. Please do not include unnecessary sensitive information in a message. Any request may need to be verified before information is provided or a change is made.