Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to the Velobet Casino website, its games, account services and any related features made available to users. They form a legal agreement between you and the operator of the service. If you do not agree with any part of these terms, you must not use the website or its services.

You should read these terms before using Velobet Casino and keep a copy for your records. Additional terms may apply to particular games, promotions, payment methods or features. Where additional terms are displayed, they form part of these Terms & Conditions. If there is an inconsistency, the specific terms for the relevant service may apply to that service.

The website is intended for people who are legally permitted to participate in online gambling in their place of residence. You are responsible for checking the laws that apply to you before accessing the website. Velobet Casino does not invite you to use the service where online gambling is restricted or prohibited.

• You must be at least 18 years old, or meet any higher minimum age that applies under the law where you live.
• You must use the website only for your own personal and lawful purposes.
• You must provide information that is accurate, complete and kept up to date.
• You must not allow another person to use your account or use another person's account.
• You must follow all applicable laws, these terms and any game-specific rules.

Velobet Casino may update these terms from time to time to reflect changes to the website, services, legal requirements, security procedures or business operations. The updated version will apply from the date it is published, unless a different effective date is stated. If you continue to use the website after an update, that use may be treated as acceptance of the revised terms.

2. Accounts, identity and security

Some services may require you to create a player account. You may be asked to provide personal information and documents so that your identity, age, location, payment method or eligibility can be checked. These checks may take place when you register, before certain transactions or at another time during your use of the service.

You must provide truthful information and must not create an account using a false name, misleading details or information belonging to another person. If your details change, you should update them promptly where that functionality is available. Velobet Casino may be unable to process account activity if the information provided is incomplete, inconsistent or cannot be verified.

You are responsible for keeping your login credentials confidential and for all activity carried out through your account, unless the activity resulted from a security issue that you reported promptly. You must take reasonable steps to protect your device, passwords and account information. Contact the relevant support channel through the website as soon as possible if you believe that your account has been accessed without permission.

Only one personal account may be permitted for each player unless the website expressly states otherwise. Opening multiple accounts, using another person's account, or attempting to avoid a restriction may result in account suspension, closure, cancellation of affected transactions and other action permitted by law.

Verification and account restrictions

Velobet Casino may carry out identity, anti-fraud, responsible gambling and compliance checks. You agree to co-operate with reasonable requests for information or documentation. An account may be restricted, suspended or closed while checks are in progress, where required to protect the service, or where there is a concern about unlawful activity, misuse, underage gambling, inaccurate information or a breach of these terms.

If an account is closed or suspended, you must not attempt to open or use another account to bypass that decision. Any handling of remaining funds will be dealt with in accordance with applicable law, these terms and the circumstances leading to the restriction.

3. Deposits, wagers and withdrawals

You may only deposit funds using a payment method that you are authorised to use. Payment information must be accurate and must belong to you unless a method is expressly permitted for another type of arrangement. Third-party deposits may be rejected or returned, and additional checks may be required before funds are made available or withdrawn.

You should only deposit money that you can afford to lose. A deposit is not a guarantee that you will win, and gambling outcomes are uncertain. Once a wager has been accepted, it will generally be governed by the rules of the relevant game. You should check the game information before placing a wager, including any information about stake values, outcomes and settlement.

You are responsible for reviewing each wager before confirming it. Subject to applicable law and the rules of the relevant game, accepted wagers may not be cancelled or changed. If a technical error, obvious mistake, interruption or other irregularity affects a game or transaction, Velobet Casino may review the activity and take reasonable corrective action.

Account balances are not bank deposits and do not earn interest. You must not use the website to transfer money to another person, conceal the source of funds, or conduct activity unrelated to personal entertainment. Transactions may be delayed, declined, reversed or subject to verification for security, payment processing, legal or compliance reasons.

Withdrawals and payment checks

Withdrawal requests may be subject to account verification, checks on the source and ownership of funds, and any requirements associated with the selected payment method. Velobet Casino may return funds using the original payment method or another appropriate method where permitted. You are responsible for providing information needed to process a withdrawal and for checking whether your financial institution applies fees or restrictions.

Any promotional credit, bonus or other offer is subject to the terms displayed with that offer. Those terms may include eligibility requirements, expiry conditions, game restrictions, contribution rules or withdrawal conditions. You should read the relevant offer terms before accepting or using it. If an offer has been credited in error or obtained through misuse, it may be removed or cancelled where permitted by law.

The website may display information about game results, balances or transactions. Records held in the relevant systems will generally be used to determine account activity, except where a clear technical or administrative error is identified. If you notice a suspected error, you should raise it promptly through the available website support process.

4. Responsible gambling and prohibited use

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set personal limits before you play and take regular breaks. You should never gamble with money needed for rent, bills, food, essential expenses or other financial commitments.

• Do not chase losses or increase stakes because you are trying to win back money.
• Do not gamble when you are upset, under the influence of alcohol or drugs, or unable to make clear decisions.
• Use available account controls, deposit limits, time reminders, breaks or self-exclusion options where appropriate.
• Ask for help if gambling is affecting your finances, relationships, work, health or wellbeing.
• Seek independent advice from a suitable Australian support service if you are concerned about your gambling.

Velobet Casino may apply responsible gambling measures, including limits, account reviews, cooling-off periods, temporary restrictions or self-exclusion. These measures may affect access to the website and may not be capable of being reversed immediately. You must not attempt to avoid a responsible gambling restriction by creating another account or asking someone else to gamble on your behalf.

Unacceptable activity

You must not use the website for fraud, money laundering, terrorist financing, theft, unlawful wagering, market manipulation or any other illegal purpose. You must not interfere with the website, introduce malicious code, use automated systems without permission, exploit a software fault, reverse engineer protected systems, or attempt to gain unauthorised access to accounts, data or networks.

You must not use strategies, devices or software intended to obtain an unfair advantage, distort game outcomes, avoid security controls or abuse a technical or promotional error. Suspected collusion, account sharing, identity misuse, payment abuse and other dishonest conduct may be investigated. Where appropriate, activity may be cancelled, accounts may be restricted and information may be shared with relevant authorities or service providers as permitted or required by law.

5. Website use, privacy and legal matters

The website and its content are provided for personal use. The Velobet Casino name, branding, text, graphics, software and other materials may be protected by intellectual property rights. You may view and use them only as allowed by these terms. You must not copy, reproduce, modify, distribute, publish, sell or commercially exploit website content without permission.

Reasonable efforts may be made to keep the website available and accurate, but continuous access cannot be guaranteed. The website may be changed, suspended or withdrawn, and individual games or features may become unavailable. Maintenance, connectivity problems, third-party services, device issues and events outside reasonable control may affect availability or performance.

To the extent permitted by law, Velobet Casino is not responsible for losses caused by your failure to protect account credentials, your use of an unsupported device or connection, inaccurate information supplied by you, unauthorised activity that you failed to report, or your breach of these terms. Nothing in these terms excludes, restricts or modifies any right, guarantee, warranty or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law.

Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy requirements. You should review the Privacy Policy to understand how information may be collected, used, stored and disclosed in connection with account administration, payments, security, compliance, customer support and responsible gambling.

Complaints and governing law

If you have a question, believe a transaction is incorrect or wish to make a complaint, use the customer support process made available on the website. Please provide enough information for the matter to be reviewed, such as the relevant account details, transaction information and a description of the issue. You should not send passwords or unnecessary sensitive information.

Complaints will be considered using the information available and may require further verification. If a matter cannot be resolved through the website's internal process, any further review or dispute pathway will depend on the service provided, the applicable law and any available external process.

These Terms & Conditions are governed by the laws that apply to the relevant service and the circumstances of the user, subject to any mandatory rights or protections that cannot be excluded. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. A failure to enforce a provision immediately does not mean that the provision has been waived.

If you have questions about these terms, review the latest version published on the website before continuing to use Velobet Casino. Your continued access or use of the service after a change may indicate that you accept the updated Terms & Conditions.